Customer Feedback

Help Us Improve Our Service By Completing This Feedback Form

ISO 17025.2017 clause 8.6.2 states "The laboratory shall seek feedback, both positive and negative, from its customers. The feedback shall be analysed and used to improve the management system, laboratory activities and customer service."

Please help us comply with this requirement by completing this survey. All information is confidential and we will NOT spam your email. Thank you!

Required

Name

Company

Date of Service Call

What kind of service did you receive?

ISO 17025 Scale Calibration
Non ISO Scale Calibration
Emergency / Interim Service Repair
New Equipment Order
Other

Do you have any further questions, comments or suggestions for us?

What is the best number to reach you at?

Email Address

How well did we handle your initial inquiry?

How well would you rate our response time of the requested product or service?

How would you rate our technical knowledge and application support?

Were your scales / balances tested and calibrated on schedule?

Please rate your satisfaction with your Service Technician(s)

Please rate your satisfaction with your Sales Representative / Customer Service Representative

Was the calibration report or certificate satisfactory?

Was our billing / invoicing satisfactory?

Were follow up services satisfactory?

What was your overall satisfaction with our services?

How likely are you to do business with Certified Scale Inc. again?

Would you like Certified Scale to contact you regarding your service?

If your request requires immediate attention, please feel free to call us at 800-455-9107, Monday through Friday, 7am through 5pm.